Reviews Corner

This is not a paid post. I have been with Host Gator for some months now, the hubby a while longer (more than a year). Having our site down can really scare me like crazy, especially after having been scammed by this Dale character of my former host EzNet-Hosting.com.  You can read about it here. I experienced my sites being down the first time today.  Fear and paranoia creeping in, I googled to get in touch with Host Gator’s technical support team and there was virtually no waiting time.  I love that they have a live chat facility that we could access anytime.  

The info I got from the forum: We are currently experiencing an outage affecting multiple servers located with one of The Planets Dallas datacenters. We are aware of the problem and working closely with The Planet to resolve this issue as soon as possible. The Planet’s Dallas Phase 1 DataCenter has experienced a failed UPS, resulting in a power distribution issue affecting a large portion of that facility.The facility’s management team is on site and working to correct the issue. We will have further updates as soon as they become available.

Needless to say, I was chatting with Anthony Ca (Host Gator tech support representative) when I reloaded the forum thread http://forums.hostgator.com/network-outage-t61649.html and found out from the rest of Host Gator users’ sites are already back up.  I just need to say that this is what customer service should be like.  While most webhosting companies will go into hiding when something bad comes up, Host Gator “faces” the music, with my concern being addressed through and through.  Thanks again to Host Gator.  Keep up the good job!

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